Returns and Exchanges
Returns & Exchanges
Your satisfaction matters
Return Policy
If you’re not fully satisfied with your purchase, you may request a return within 7 days of receiving your order. Items must be unused, in their original packaging, and in resellable condition. Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Exchange Policy
We offer exchanges on eligible items if the request is made within 7 days of delivery. Please ensure the item is in its original condition. Exchanges are subject to product availability.
Damaged or Incorrect Items
In the rare case that your item arrives damaged or incorrect, please contact us immediately with photos of the product and packaging. We will arrange a replacement or refund at no extra cost to you.
How to Start a Return
To initiate a return or exchange, please email us at info@msadafkw.com or message us on WhatsApp. Include your order number and reason for return.